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Shipping & Returns

Please see our Holiday Deadlines & Schedule

for important order deadlines.

Packaging

NGY ships your orders in 100% recyclable mailers and boxes that are made with recycled content.

Shipping Times

Orders containing in stock as well as dyed to order yarns will be shipped together when all yarns are complete. If you want to have them shipped separately please consider placing two orders. Orders placed after 4pm Central Time will not be processed until the next business day. 

In stock items are shipped within 1-3 business days within receipt of payment. Dyed to Order yarns will be shipped as soon as they are complete, shipping within 14 business days. During busy season when wool is in high demand most orders ship right at 13-14 business days. Dyed to order completion times are kept updated on the bottom of the website in the event of holiday notices, vacation closures, or extended processing times.

T-shirts & other logo printed items are printed on demand and shipped directly from the printer. Their processing time is normally 3-5 days but during peak shopping season it is about 7-12 days.

To check where your order is in our dye process...

Click on Account then Order Status from the top menu bar then use the form on the page to enter your order number and your email address to perform the lookup. The NGY Order Status will show where your yarn is in the dye process.

Shipping Methods

We offer shipping through the website via USPS First Class Mail & USPS Priority Mail. All items shipped in the US and most International locations are shipped with Delivery Confirmation. 

Studio Pickup: If you wish to stop by to pick-up your order we are available for pickups Monday-Friday, 10am-4pm. We will email you to let you know when your order is complete. T-shirts and other logo printed items are shipped direct from the printer and are not available for studio pickup.

Special Information for Canadian and Overseas Orders

First Class typically takes 5-10 business days but may take as long as 2-4 weeks. Sometimes things get held up in customs and may add additional time to delivery. Priority Mail is said to take 6-10 days per the USPS. 

Canadian & Overseas customers – please make sure you enter a phone number! If you do not have a phone number on your order it may slow your package down if it gets stuck in customs and they have no way to reach you. Any additional taxes/duties/customs and other fees are the responsibility of the customer. 

Returns, Refunds and Cancellations

We want you to love the yarn as much as we do. If you are having a bad breakup with your purchase you may exchange or return it within 14 days of receiving it. Yarn must be in the hank in original condition and fiber must be in the braid/batt/original form as the case may be with fiber. You must email us to arrange a return at shop@nerdgirlyarns.com, please include the original order number so that we can look it up. We cannot refund shipping costs, many apologies. If you are returning an item with the intent to exchange it, we will need to send you an invoice for the shipping of the new product(s) to you and possibly a difference if the new item is a higher value than the original item. 
We recommend that you purchase tracking and consider insurance when returning items to us for a return or exchange, we are not responsible for items lost in the mail on the way back to us. 
All sales are final on clubs and preorders - both month to month and prepay. If you wish to cancel a recurring payment club such as Random Fandom or Fiber of the Month, you can also do so through your PayPal Recurring Payment dashboard within your PayPal account or by following the links on the Club FAQs page. Since we start dyeing long before the shipment is sent if you need to cancel a month to month club please insure you cancel before your payment is sent as refunds cannot be made.
Gift card purchases are non-refundable and ineligible for return.
All sales are final on logo printed items and t-shirts.  Each order is custom and unique and therefore we do not accept returns unless there is a defect with the order. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. The printer does not accept returns or replacements in the case where the customers needs a smaller or larger size. Please contact us if there is a problem with your order so that we may assist with getting it resolved.

Insurance

We insure orders automatically, the quoted cost of shipping via our USPS tool includes insurance. Don't have your package? Read on on how we can help!

USPS reports my package returned/lost/delayed/delivered and I don't have it!

Contact us at ohhai@nerdgirlyarns.com and we will let you know what we need to to proceed with an insurance claim and get your order/refund taken care of.

For our clubs, additional questions and answers can be found on our Nerd Girl Yarns Club FAQs